Shipping & Returns
The shipping is free for all orders in Morocco and for all international orders over $100.
Yes! We ship worldwide. International Shipping is free for all orders over $100.
The item is shipped within 1-2 business days. Please allow an additional 1-5 business days to receive it depending on your location.
Yes, all items may be returned within 14 days of purchase. To proceed with a return, please send us an email with the order number.
An email with a tracking number will be sent once the order is shipped. With this tracking number, you will be able to verify the status of your order.
Additional import duties, customs fees, and sales taxes may be added separately in accordance with your state or country's specific requirements. All receiving customers are responsible for these fees and the payment is non-refundable. Please be aware that Moroccan Birds does not have any control for any duties, customs and taxes charged by the state or country’s requirements. Please contact your local customers office to find out more information if you are not sure about the charges.
No, all sales items are final.
Jewelry & Care
We only use the finest materials to craft our jewelry: 925 sterling silver, 18k gold vermeil and skalli threads.
All our pieces are handmade in Morocco.
Click here for some tips on how to take care of your jewelry.
Our pieces are made to last a lifetime. If you feel like your vermeil pieces need a new gold bath, we can arrange that for you. This is subject to charge. Contact us by email at firstname.lastname@example.org.
Ordering & Payment
Print the ring size chart and read the instructions carefully to make sure you select the appropriate size. If after reading our size guide you are still not sure, contact us at email@example.com, we'd be happy to help.
It means that your favorite item is not in stock but that you can still get it. We just need an extra 5 to 9 days to handmade it.
Yes you can place an order with both pre-order and in-stock products. In-stock products will be shipped according to pre-order delivery time. If you wish to receive your in-stock products before, please send us an email at firstname.lastname@example.org.
Order can be canceled within 24 hours of the date it was placed - this will fully void your order. Please send us an email with the order number.
Make sure to let us know if your order is a gift in the comment section at the checkout. We will make sure to leave a special note on your behalf. The gift message you enter will be handwritten on MB postal card.
We accept Credits Cards: Visa, MasterCard, American Express, Discover and Apple Pay. In Morocco only, we also accept payment upon delivery (cash).
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